How it works

At our Samsung Authorized Service Centers, our Samsung-certified pros use only genuine Samsung parts to ensure your phone gets back to factory condition. From cracked displays to mechanical failures, such as button, battery or storage problems, Samsung Authorized Service Centers are the local option for fast, quality repairs you can trust and rely on.

Start your Repair

Schedule an onsite, We Come To You service to have a Samsung-certified pro come to your home, office or a location of your choice, to complete your device repair within a fully equipped, authorized repair vehicle. We Come To You service is available in select locations and may include an additional Onsite Service Fee. Please visit our We Come To You website to check availability in your area.

Find a local Samsung Authorized Service Center and schedule your visit today. From cracked screens to transferring data, our techs are ready to help. It is recommended to schedule an appointment, as walk-ins are handled on a first-come-first-served basis. Your scheduled visit will take less time and your repair will generally take less than 2 hours.

Select Service Centers are offering modified services like curbside drop-off and pick-up to keep you safe. Please contact your local Samsung Authorized Service Center for the most up-to-date options and information.

If you have Samsung Premium Care coverage, please contact a Samsung Premium Care agent for repair or replacement options.

When you arrange to send in your Galaxy device for repair, we’ll send you a pre-paid shipping label via e-mail, to use for sending your Galaxy device to our authorized repair location, at your convenience. Please visit our Samsung Repair Service page to schedule your repair.